Personal information we collect
When you place an order or contact us, we collect the personal information necessary to provide our services. This may include your name, contact details, delivery information, and order details. Payment information is processed by our payment service providers and is not stored on our systems.
How we use your information
We use your personal information solely to operate this site and fulfil your orders. This includes processing and dispatching orders, communicating with you about your orders, providing customer support, meeting our legal and record-keeping obligations, and protecting our service against fraud and abuse. We do not sell, rent, or otherwise share your personal information with third parties for marketing purposes.
How long we keep your information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When the information is no longer needed, it is securely deleted or anonymised.
Who has access
Access to your personal information is limited to authorised personnel and to the service providers who help us operate our store, such as hosting, payment processing, and email delivery. All such providers are bound by appropriate confidentiality and data-protection obligations. We do not engage with third-party advertising or analytics networks.
Your rights
Subject to applicable privacy laws, you have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us at admin@auspeptidehub.com. We will respond to your request within the period required by applicable law.
Cookies
We use a minimal set of functional cookies that are necessary for the operation of this site, such as maintaining your shopping cart and supporting basic security features. We do not use cross-site advertising cookies or third-party analytics tracking.
Updates
We may update this policy from time to time. Any material changes will be reflected on this page.
Contact
For questions about this policy or our handling of your personal information, contact admin@auspeptidehub.com.